Contact us

Our office hours are 8am to 8pm (AEDT), Monday to Friday (excluding public holidays). To make a new claim, you can call 1300 934 934 anytime, 24/7.

Helping to keep our customers safe online

At WFI our fraud and security teams are continually working to better safeguard your personal information to protect you against scams. We constantly monitor and take action to increase security as required. We encourage our customers to contact us if they have any concerns.

Business interruption claims

If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 1300 934 934.

There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia’s website.

Get in touch with us

Find a local rep

Search by postcode and find your local rep.

Call us

Talk to one of our friendly team members.

Request a change

Use our online form to notify us of an update to your policy details.

Request a quote online

Use our online form to request a quote and we’ll call you back.

Notify us of a claim online

Use our online form to notify us of a loss.

Request a callback

Use our online form to to request a callback.

Request a document online

Use our online form to request documents.

Complaints and disputes

Find out more about our complaints and disputes handling process.

Need assistance?

Hearing impaired services

Call the National Relay Service teletypewriter on 13 36 77 and enter our phone number 1300 934 934 (8am–8pm AEDT, Mon–Fri, excluding public holidays).

Interpreter services

Find out about interpreting services available so you can talk to us in your language.

We want to hear from you

You could have your say by signing up to become a member of our Imagined Better research community. Every time you complete our surveys or take part in our online discussions, you’ll enter a draw to win a $100 eGift card. Terms and conditions apply