Cyber security awareness for customers

We are aware of a phishing email in circulation claiming to be from WFI. This is a scam and we advise everyone to delete this email. This scam is trying to obtain passwords associated with your email address.

If you have interacted with the scam email, by opening the attachment and/or have entered a password in the field, we strongly advise you to change that password for any sites you may have used it.

Helpful Tips

Don’t trust them even if they have your personal information (e.g. name, address, date of birth). Contact the company or individual directly via a known trusted number.

All scams should be reported to Scamwatch - https://www.scamwatch.gov.au/report-a-scam

If you think you’ve been scammed, there are resources to help you - https://www.scamwatch.gov.au/protect-yourself/what-to-do-if-youve-been-scammed

Watch out for phone porting, which is unexpected loss of mobile service or ‘emergency call only’ or ‘SOS’ showing on your phone.

Do use two-factor authentication on your important personal accounts, such as banking, mobile phone provider and personal email.

Be wary of unexpected Multi-Factor Authentication prompts, particularly from SMS.

Monitor your accounts for unusual or unexpected financial transactions. Contact your provider immediately if you see any suspicious behaviour.

The Australian Cyber Security Centre can help you to understand if you have been hacked via this resource. https://www.cyber.gov.au/report-and-recover/have-you-been-hacked

If you suspect your identity has been compromised follow the advice at https://www.oaic.gov.au/privacy/data-breaches/identity-fraud

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Cyber security awareness for customers

Helpful Tips

Watch out for SMS scams, emails or phone scams

Never click on any suspicious links, or attachments in emails or SMS messages

Think you’ve been hacked?