Help and support
Find policy booklets, contact details and support information
Contact us
You can call us on 1300 934 934 from 8am to 8pm (AEDT), Monday to Friday (excluding public holidays).
Support and services
Financial assistance
Talk to us about how we can help if you’re having trouble making your insurance payments.
Family & domestic violence
If you're affected by family and domestic violence, we're here to support you.
Interpreter services
Find out about interpreting services available so you can talk to us in your language.
Hearing impaired services
Call the National Relay Service teletypewriter on 13 36 77 and enter our phone number 1300 934 934.
Complaints and disputes
Find out about our complaints and disputes handling process.
Policy booklets
Find Product Disclosure Statements (PDS) and other policy documents for all of our policies.
Business interruption claims
If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 1300 934 934.
There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia’s website.