We can offer support if you need help making a payment to us
How we can help
We’re here to support you. If you’re having trouble paying your insurance premiums, call 1300 934 934 to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:
- reviewing your cover to make sure it’s right for you
- changing how often you pay
- extending your payment due dates
- developing a payment plan with you.
If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by:
- deducting your excess from your claim settlement
- extending your payment due dates
- developing a payment plan with you.
Counselling support
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. Please speak with an WFI consultant who can provide details on how to access Sonder support by calling 1800 234 560 anytime 24/7. Or download their app, from the App store or Google Play.
Sonder is a separate company from WFI Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
Urgent support after a claim
If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.
Support services
National Debt Helpline
For financial counselling, money management and budgeting